Privacy Policy

Last updated: 31 October 2026

Beeze (beeze.in, "we") helps small businesses ("merchants") take orders from WhatsApp, Instagram, Facebook and their own web store in one dashboard. This page explains what we collect, why, and how to have it deleted.

What we collect

Merchant accounts: name, store name, email address, a scrambled (hashed) password, store settings and products.
Customer messages and orders: when a customer messages a merchant on WhatsApp, Instagram or Facebook, or orders from the merchant's web store, we receive the customer's name, phone number or account ID, the message text, and the order details (items, address, payment status) that the customer shares.
Connection keys: access tokens that let a merchant's Beeze account reply on WhatsApp, Instagram or Facebook. These are stored encrypted.
Technical data: a login cookie to keep merchants signed in, and push-notification subscriptions if a merchant turns them on.
Account activity record: for merchants and their staff, we write down logins, wrong passwords, account changes, closing or deleting an account, and payments to Beeze, with the time, internet address (IP) and type of device. We keep this record for up to 2 years, also after an account is deleted, to keep accounts safe, stop misuse and settle disputes. It never includes passwords or payment details.

How we use it

To show each merchant their own orders and messages, and to send the replies and order updates the merchant asks for.
To email merchants sign-up and password-reset codes.
To keep the service secure and working.

We do not sell personal data and we do not use it for advertising. Each merchant sees only their own customers' data.

Who helps us run Beeze

We use trusted providers only to run the service: Meta (WhatsApp, Instagram and Facebook messaging), Vercel (hosting), Neon (database), Google (sending email) and Razorpay (payments, if a merchant uses it). Messages sent through WhatsApp, Instagram or Facebook are also subject to Meta's own policies.

How long we keep it

Data stays while the merchant's account is open.
When a merchant closes their account, everything (products, orders, customer details and keys) is deleted permanently after 30 days.
Sign-ups that never confirm their email are deleted after 7 days.
The account activity record (logins and account changes, see above) is kept for up to 2 years, then deleted.

Deleting your data

Merchants: log in, open Settings and choose to close your account. All your data is deleted after 30 days, or straight away if you ask us by email.
Customers who messaged or ordered from a Beeze merchant: email beeze.app.in@gmail.com with your phone number or Instagram/Facebook name and the shop's name. We will delete your messages and details within 30 days and confirm by email.
If you connected Beeze through Facebook, you can also remove it any time in Facebook → Settings → Business integrations.

Contact

Questions about privacy: beeze.app.in@gmail.com